Use of this Website

The purpose of this website is provide information on Sterling Softeners products and services, it is not intended to constitute, professional advice or services.
Individuals are allowed to electronically copy material published on this site and to print information available, for individual, private use only. Please maintain our integrity and do not re-transmit or modify any files from this website without our expressed permission
The information is available to you ‘as is’ without any guarantee or warranty of any kind. Although accuracy is important to us, Sterling Softeners shall have no responsibility for errors or omissions contained in this website, nor shall Sterling Softeners have any responsibility for any results obtained from the use of information provided on this website.

Privacy Policy

This privacy policy sets out how Sterling Softeners uses and protects any information that you give us when you use this website. Sterling Softeners is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The information we will collect will include name and contact details.
We will not disclose information to other parties other than regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings
Your information is held on servers hosted by us or our Internet Services Provider. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Our employees must comply with regulations that prohibit unauthorised use of your personal details. We do not sell your personal details to third parties. And, unless required by law, we do not provide your personal details to anyone without your authorisation.

Terms & Conditions
Definitions

In this document the following words shall have the following meanings:
“Buyer” means the organisation or person who buys Goods
“Goods” means the articles to be supplied to the Buyer by Sterling Softeners (the Seller)
“Services” means the supporting services supplied to the Buyer by Sterling Softeners (the Seller)

General

These Terms and Conditions shall apply to sales of Goods and Services by the Seller to the Buyer. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Price and Payment

The price shall be the price agreed in writing between the parties. Unless already included in the quotation, VAT is payable. Payment is due within 30 days of the date of the invoice supplied by the Seller, unless otherwise agreed in writing. The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment.

Delivery and Installation

Unless otherwise agreed in writing, delivery and installation of the Goods shall take place at the address specified by the Buyer on, or as close as possible to the date required by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods and to provide access for installation on the agreed date. If the Seller is unable to proceed with the delivery or installation due to actions or circumstances under the control of the Buyer, then the Seller shall be entitled to make reasonable charges for expenses incurred.
Any damages, shortages, over deliveries and duplicated orders should be reported to the Seller within 14 days of signed receipt to enable replacement or refund.

Risk

Risk in the Goods shall pass to the Buyer upon receipt of the goods. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.

Title

Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

Return of Unused Goods

All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, credit of amounts due or paid in will only be given for goods that are in saleable condition.

Limitation of Liability

The Seller shall not be liable for any all loss or damage suffered by the Buyer in excess of the contract price. Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

Relationship of Parties

Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.

Assignment and Sub-Contracting

The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of the Seller.

Waiver

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

Severability

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England.